Shipping & Returns
Processing & Shipping
Orders placed Monday – Thursday take 24-48 business hours to process and ship. If you place your order on the weekend, the order will be processed that following Monday and shipped no later than Tuesday.
* Shipping offered within the US only. Must provide a United States shipping address.
* Domestic shipped orders take around 3-7 business days (not including Sundays).
* Silverback Labz is not responsible for items that are stolen from your location after delivery has been made and confirmed. We also do not assume any responsibility for the packages damaged by the customer or the carrier. In the event that your package is damaged or lost and verified by USPS, we will file a claim on your behalf, but it is up to the carrier to reimburse you for the merchandise.
* We Do Not Ship Internationally
Unfortunately, We cannot accept returned products because they cannot be resold due to regulation of the research industry licensing. “Research Use Only” (RUO) and “Investigational Use Only” (IUO) products cannot be resold after they have been shipped. * All sales are final and refunds are not available.